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Ffestiniog and Welsh Highland Railways


Contact telephone numbers for customer services: 01766 516000

Link to the official Ffestiniog & Welsh Highland Railways UK website
More information on the site: Narrow gauge, Ffestiniog Railway, FR, Festiniog Railway, Porthmadog, Minffordd, Penrhyn, Tan y Bwlch, Dduallt, Tanygrisiau, Blaenau, Ffestiniog, Fairlie, WHR, Caernarfon, Dinas, Waunfawr, Rhyd Ddu, Beddgelert, Aberglaslyn, Garratt.

Ffestiniog & Welsh Highland Railway was founded in 1832. So we can safely say that it is one of the oldest railway companies in the world. Ffestiniog Railway includes such stations and halts as Porthmadog Harbour Station, Boston Lodge Halt, Minffordd, Penrhyndeudraeth, Plas Halt, Tan y Bwlch, Dduallt, Tanygrisiau and Blaenau Ffestiniog. And Welsh Highland Railway (WHR) includes: Caernarfon, Bontnewydd Halt, Dinas, Waunfawr, Plas y Nant Halt, Snowdon Ranger Halt, Rhyd Ddu, Meillionen, Beddgelert, Nantmor, Pont Croesor and Porthmadog Harbour Station.

The company gives you an opportunity to travel with children, pets and sport equipment. If you want to travel in better conditions, it’s possible to book First Class Travel ticket. If you are the first class’ passenger or disabled person, you can reserve the seat you want. In this case you should pay 50p per seat, plus the fare for your journey. By the way, if you are going to travel in group (20 persons or 10 if disabled), the reservation is free for you. You should also note that you cannot travel with your pet in the First Class. The most popular company trains are Merddin Emrys, Merddin Emrys / Palmerston, Earl of Merioneth, Lyd and NG/G16 No.138.

Ffestiniog Railway as well as Welsh Highland Railway offers you a selection of food. So you can ask a steward to bring you freshly made sandwiches, toasted sandwiches, soups, hot/cold/alcoholic drinks, cakes, biscuits and bacon rolls. It’s also worth to visit Spooner’s Café & Bar (in Harbour Station, Porthmadog). The café is open from the early morning, so you can have a tasty breakfast and start your day with pleasure.

Get to Ffestiniog & Welsh Highland Railways support over the phone, by email or by post. Professional dedicated advisors will provide you all information you need, you just need to use Ffestiniog & Welsh Highland Railways contact number. Consultants will do their best to solve all your problems and to provide you the best support. You can also send email, in this case the response will come within 72 hours. And finally, it’s possible to view FAQs page and this will help you to solve some problems or issues by yourself.

Lines are open: Mon-Fri 08.30 to 17.30

E-mail: enquiries@festrail.co.uk

Contact address for claims, support and other:
Ffestiniog & Welsh Highland Railways,
Harbour Station,
Porthmadog,
Gwynedd,
LL49 9NF

Call cost: 0844, 0843 – up to 7p/min, 0871 – up to 13p/min, plus your phone company’s access charge

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