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National Rail Enquiries


Contact telephone numbers for customer services: 08457 484950,
Fax: +44(0)20 7278 5240

Link to the official National Rail Enquiries UK website
More information on the site: The gateway to Britain’s National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

The company was introduced in 1999. National Rail Enquiries offers you several types of tickets, among them are Advance, Rovers & Rangers, Off-Peak, Anytime and Season. If you buy Advance ticket, you should note that it’s possible to travel only on the date/train specified. With the help of Rovers & Rangers ticket you can travel unlimitedly within a specific area. Anytime ticket allows you to travel at any time you want. And with Season tickets it’s possible to travel between two stations for a specified period. And finally, by buying Off-Peak ticket you can travel off-peak and buy it any time.

It’s also worth to mention about PLUSBUS. This service allows you to travel unlimitedly around the town by bus, including the moment you arrive at the station. You can buy this ticket at the same place where you buy a train ticket. In this way you can save your money, because when you buy such tickets seperately you may overpay. Estimated ticket price is about £2 to £3 a day. You can use PLUSBUS tickets in many towns and cities in the UK. To find out more about available PLUSBUS locations you should visit company’s official website and find a special map.

All of company’s trains are non-smoking and with standard seats. But some trains offer you First Class seating, catering and seat reservations. To find out if these facilities are available on your train, you need to visit Journey Planner. Only some trains contain Wi-Fi. If you are disabled person, the company offers you a lot of services which can help you to make your journey more comfortable. You just need to contact the company and ask them to provide you conditions you need. You can also get a discount on Anytime tickets or you may be also eligible for a Disabled Persons Railcard.

If you have some questions or problems you can contact National Rail Enquiries service centre without any hesitation. Company’s advisors will provide you all information you need with pleasure. Feel free to contact the company, because you will be surprised by professionalism and competence of employees. Direct telephone number to National Rail Enquires is above. You can also get to National Rail Enquires support service by email and by post. In all these variants you’ll get the best support.

Lines are open: Monday – Friday 08.30 to 17.30

E-mail: customer.relations@nationalrail.co.uk

Contact address for claims, support and other:
National Rail Enquiries Customer Relations
Freepost RSEH-TBGE-HBJJ
Plymouth
PL4 6AB

Call cost: 0844, 0843 – up to 7p/min, 0871 – up to 13p/min, plus your phone company’s access charge

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Rating: 5.1/10 (22 votes cast)
National Rail Enquiries, 5.1 out of 10 based on 22 ratings

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