Contact telephone numbers for customer services: 0871 200 49 50
Link to the official Train Tracker UK website
More information on the site: The gateway to Britain’s National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
With the help of Train Tracker you can find out the time of arrival or departure. This service is available only over the phone. You can get complete information for next three months about train running and timetable. You should note that it’s possible to give only 4 simple questions in one call. Competent advisors can provide you all possible information about your train, including real time train running, whether your train is delayed or cancelled and why. It’s really great service, because Train Tracker can not only provide you live train running information, bet you can also ask to advise you the cheapest available fare where this is available.
The standard calls cost from landlines is 10p per minute. In general one call lasts for 90 seconds, but if you need it’s possible to continue it. You should also pay attention that this cost (10p per minute) is only for BT landlines, but calls from mobiles and other landline operators may be quite higher. Please note that all calls are recorded. The company doesn’t do this in order to identify you or to collect some personal information, it’s only for improving the service. Don’t worry about leak of your personal information. All information you provide may be used only adaptation of the service, training, reporting or service improvement purposes and for anything more.
To your request, Train Tracker can provide you full information about direct trains for the next 20 and the previous 4 hours. It means that the service is available for all national rail stations in the UK. Please note that this system an information system only and cannot give you any guarantees. Another advantage of this service is that Train Tracker remembers all your previous requests. It means that advisors have all information about your previous request and this time can help you faster.
There are three ways of getting in touch with Train Tracker service center: over the phone, by post and via email. The faster and easier way to contact the company is by using Train Tracker contact number. Professional team will provide you perfect consultation and full answers to all your questions. In event of any general enquiries, you are able to ask question online and send email. In this case the response will come within 24 hours. Helpful support team is ready and glad to help each customer as soon as possible. Don’t hesitate to contact Train Tracker customer service, be sure you will not regret about it.
Contact address for claims, support and other:
National Rail Enquiries
Call cost: 0844, 0843 – up to 7p/min, 0871 – up to 13p/min, plus your phone company’s access charge