Contact telephone numbers for customer services: 01270 588891
Link to the official Virgin Trains UK website
More information on the site: Buy cheap train tickets and find deals on train fares today from Virgin Trains. Travel in comfort and style for less to London, Manchester, Liverpool, Glasgow and more.
Virgin Trains was founded in 1997. The company has rather big experience, that is why you can see there only professional employees. Virgin Trains really cares about each and every customer to be satisfied. It’s the main reason that you are always greeted with warmth and smile and everything is done for your comfortable and happy trip. This is one of the most experienced and largest trail companies in the UK. It’s also very important to mention that all company’s trains are new, modern and safe. Among most famous company’s trains are Class 221 Super Voyager (diesel-electric multiple unit), Class 390 Pendolino (electric multiple unit) and Mark 3 Carriage (passenger carriage/driving Van Trailer).
Virgin Trains focuses on minimizing the impacts from carbon emissions. That is why trains are constantly being improved to have least impact on environment. By the way, the company tries to waste and recycle targets. You can also save your money, because Family Travel and Group Travel discounts are available. You can also book and buy a ticket staying at home. But you should note that in this case your ticket cannot be exchanged or refunded. And you can buy m-ticket. This ticket is on your mobile phone. You don’t need to print it, just show your m-ticket to staff before boarding. How to buy it? Just download company’s app and book your journey, then choose m-tickets delivery option.
The company does everything possible to make your trip happy. That is why all seats on Class 221 Super Voyagers and Class 390 Pendolinos have Wi-Fi. If you are first class passenger, this service is free. Wi-Fi is also available in standard class but for a charge. Besides this, Pendolino and Super Voyager contain power sockets, shop, luggage space, toilets, bike storage and quiet zone. It’s also rather important that the company boosts mobile phone signal on all trains. The one more important thing is that trains have priority seating. These seats are for expectant mothers, disabled and elderly passengers.
Contact Virgin Trains service center and you will get all answers to your questions. Polite, friendly and warm team will do everything possible to solve your problems as soon as possible. You can also get to Virgin Trains customer service to get a consultation. Advisors will provide you all information you need with pleasure. It’s possible to reach to Virgin Trains support over the phone, by email and by post. Use Virgin Trains contact number which is above and you will make sure that employees are very professional.
Lines are open: 07:00 – 19:00 Monday-Friday and 08:30 – 17:00 Saturday-Sunday.
Contact address for claims, support and other:
FREEPOST BM 6613,
PO BOX 713,
Call cost: 0844, 0843 – up to 7p/min, 0871 – up to 13p/min, plus your phone company’s access charge